Does the hotel provide free Wi-Fi?
We provide complimentary Wi-Fi in the lobby and mezzanine area. To have Wi-Fi access in guest rooms you need to purchase via empire landing page; $9.95 per day/per device.
Do you have a fitness center? What kind equipment do you have? What are the hours?
We have a complimentary fitness center in the lower lobby area available 24 hours. Fitness center is equipped with free weights stations, cardio stations (treadmill & elliptical) and multipurpose station for weight lifting.
Do you have a business center?
Do you offer free shuttle services from the airport?
We do not offer free shuttle services. For Town Car Assistance please reach out to our customer service team, CustomerService@EmpireHotelNYC.com
Do you have on-site parking? Do you offer a valet parking? What is the price?
I booked through an online travel agent website, other than the hotel website and I need to make a change to my reservation. How do I do this?
You would need to reach out to the source directly (booking.com & expedia.com)
Who can I email to request a copy of my bill from my recent stay?
Do you offer an in-room safe for guests?
All of our guest rooms are equipped with in-room safes for your convenience.
Is the hotel room equipped with a mini-fridge?
All of our guest rooms are equipped with fully stocked private bar (charged based on consumptions). Per request and availability; we can send up an extra fridge.
Do you offer a complimentary morning coffee and tea?
We do not offer complimentary morning coffee and tea.
Can I store my luggage with the hotel upon check out? Is there a fee?
Registered hotel guests can store luggage with us without a fee.
Is your hotel affiliated with any airlines for mileage points?
We do not have a loyalty program established as we are an independent lifestyle hotel. However, we monitor our repeat and corporate clients where we offer complimentary upgrades and courtesy early check in / late check out (based upon availability at the time).
How can I confirm my reservation?
Please call (855) 265-7400.
How can I modify my existing reservation?
How can I cancel my existing reservation?
What is hotel pet policy?
Can a guest have packages sent to the hotel? Is there a fee?
We will be glad to accept and store any packages arriving to the hotel for you. Please make sure that the name on the packages matches the name on your reservation. Please be mindful that we do have storage and handling fees. I have listed the prices below.
The prices are per package per day starting from the first day we receive the packages, unless the guest is currently in-house.
$1.00 – packs/document envelopes
$3.00 – small boxes or garment bags
$5.00 – medium boxes
$10.00 – large boxes
$15.00 – extra large and heavy packages
What is the minimum age to stay in your hotel?
At least one occupant of the room needs be 21 years or older with a valid ID and credit card.
Does this hotel offer roll-away beds or cots?
Unfortunately we do not. All room occupancies are based upon existing bed types only. No additional roll-away beds or cots are available.